Helpdesk, Deskside and remote support of Microsoft Office 20, Lotus Notes, and many other applications.Install, repair, maintain, and upgrade desktop and notebook computers as well as printers and scanners.Support of software environment including Active Directory, printer configurations, proxy administration, Windows updates, VPN, Citrix, server backups, desktop repairs/builds, McAfee Antivirus, Office 2010, Crystal Reports, deskside support, end user computer backup and repurposing or decommissioning.Support and administration of entire hardware environment consisting of 10 Windows 2003 servers, 1 Windows 2008 server, 1 Windows 2012 server, 1 Netscreen 25 firewall, 1 Netgear GS745 48 port switch, 1 HP 1810-48G 48 port switch, 1 Extreme Networks 16101 48 port switch, 2 3Com 3C17304A switches, 1 Nortel Networks Contivity 1750 VPN, 1 Cisco 2100 Wireless Lan Controller, 1 Citrix Access Gateway and 4 Linksys WRT54GL wireless routers for Guest Services.Exceptional customer service skills, account management, and follow up.Extensive troubleshooting solving skills both desk side and helpdesk.Excellent written and verbal communication skills. Server backup and restoration using Symantec Backup Exec.Remote Access using Dameware, PC Anywhere, Remote Desktop, Remote Assistance, TeamViewer.Ticketing Software including Trackit HP Service Desk, Help Desk Connect.Creation, updates and deployment of computer images using Symantec Ghost.Support of LAN, wireless and VPN issues.Windows Server 2003/2008/2012 administration, patches and updates.Microsoft Active Directory, DNS/DHCP, and WSUS, administration.Microsoft Windows From DOS to Windows 7, IOS, IPads, IPhones, BlackBerries.
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